Support

Need help, found a bug, or want to suggest a café? Email support@matchacha.app — replies usually within two business days.

For safety rules and moderation details, read our Community Guidelines. Use of Chacha is also governed by our Terms of Service. Account owners who cannot access the app can use the account-deletion request.

Common questions

How do I delete my account?

In the app: Profile → Settings (gear icon) → Delete Account. This permanently removes your account and associated Chacha data. If you cannot access the app, use the account-deletion instructions linked below.

How do I report a review, photo, or user?

Tap the ⋯ menu on any check-in (or long-press a comment) and choose Report. You can also block a user from their profile — you’ll never see their content again.

A café’s "pours" info is wrong — how do I fix it?

Open the place, tap the pours row, and set the correct matcha. The newest identification replaces the old one and starts collecting fresh confirmations.

Where does the community score come from?

It’s the average of public check-in ratings at that place — nothing else. Google’s own rating is shown separately for context, labeled "via Google".

Is Chacha free?

Yes. As an Amazon Associate I earn from qualifying purchases. This never affects scores or rankings.